If you run a business, you may want it to be absolutely perfect in every way. It’s your baby, after all.
You know it’s unrealistic. You know perfectionism will stress you out and alienate your employees and suppliers. But you think your customers demand it. So what choice do you have?
Plenty, it turns out. At least according to the folks over at AuthorityRules. In the first part of their new series “50 Things Your Customers Wish You Knew,” Sonia Simone tells the story of a restauranteur she knows.
She’s so exhausted at the end of the day trying to get all of these details just right that she doesn’t have the energy for the big, difficult stuff.
Like making sure her wait staff are doing a good job. Like keeping a close eye on the numbers to make sure they work. Like creating a consistently enjoyable experience for her customers.
Perfectionism focuses our attention in an obsessive-compulsive way on details that might be significant, but they don’t always add up to “the whole thing.”
On the other hand, a restaurant with great food and friendly, capable wait staff can make do with chairs that aren’t quite right.
It’s OK not to be perfect. Indeed, we’d probably all be better off if we could just forget about perfection once and for all and focus instead on having honest human relationships with our customers and always working in their best interests.